Treating Customers Fairly

At amg Business Solutions we treat all clients in such away that they can be confident that any product or service recommended by us has been fully researched, checked and analysed as the most suitable for their needs at the time of recommendation

“They can be sure that we will always be open, honest and transparent in our dealings with them from start to finish, from the beginning to end, from point of sale to delivery of the service or product recommended and thereafter”

• Our clients will be treated the same thought out their relationship with the company, ensuring that the service provided is of the highest quality encouraging best practice becomes the norm.
  
  
• Clients will have the right to refer, discuss and indeed review all aspects of the offering with any Director or officer so they so wish.
  
  
• Client reviews are as important as the first meeting and will be offered as standard to all.
  
  
• Training and personal development for all will be used to enhance the client experience.

We have defined six consumer outcomes, which explain what we want TCF to achieve for consumers.

Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

 

Related Documents:

Treating Customers Fairly Pledge (PDF)
Treating Customers Fairly Principles (PDF)